Seasonal Tech Support Analyst

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

This role would require one to three years’ experience within technical support and with successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are encouraged to perform a wide range of duties with only occasional instruction or assistance.

Knowledge of:

Principles and practices of enterprise level information systems as applied to a large and diversified public organization

Methods, materials, tools, and equipment used in PC and midrange computer networking, repairs, and operations

Principles and practices of PC & Mac operation, maintenance, and repair

Principles and techniques used in interacting with troubleshooting skills for PC & Mac users

Skill to:

Solve and Repair PC/Mac and peripherals

Software troubleshooting, installation, and repair

Network Analysis and Troubleshooting

Ability to:

Work multi-functionally with users to provide basic direction and instruction with computer applications

Maintain confidential data and information

Operate and maintain Android & Apple iOS hardware.

To comply and follow standard operating practices and procedures common to computer networking and information systems work established by Fanatics.

Maintain and champion positive and collaborative working relationships with peers and userbase.

Ability to use discretion and confidentiality with access to critical data

May require occasional travel to remote locations

Potentially utilize ladder or power industrial equipment to access equipment based on need in alignment to safety regulations

Education & Experience Requirements:

High school diploma/equivalent and 3 years related work experience required or College degree, or Associate degree and 2 years related work experience.

Excellent verbal and written communication skills

Experience with handheld scanners, label printers, and other ruggedized equipment a plus

Good understanding of Mac OS, Windows OS, and MS Office products

Strong troubleshooting skills

Ability to stay calm in stressful situations, especially when working with demanding customers and/or upper management

Ability to prioritize multiple priorities

Ability to work with minimal direction when vital

Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.)

Experience with fixing Printers (Both network and Stand-alone)

Able to tackle network connectivity problems, understand TCP/IP protocols, DNS, and be able to let higher levels of support know specific technical issues in detail

Basic understanding of Active Directory administrative tasks

A strong dedication to quality customer service

Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests

Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals

Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN)

Assists in crafting & maintaining documentation for self-service end-user support knowledge base

Preferred Requirements:

A and Network Certifications preferred

Run and Terminate Cat6 network cabling

Experience working within a Warehouse Environment

Well grounded experience working in Service Now

Solid grasp of SOTI MobiControl

Demonstrate experience supporting and fixing some of the following software. Microsoft Office, Bluejeans, Zoom, Cisco AnyConnect, Box, Adobe Creative Cloud, AutoCAD, Lenel OnGuard, Google Workspace

Experience working with Android OS, including but not limited to reinstalling operating systems or utilizing ADB tools

Things We Care About

·         Your career growth, your ideas, your work-life balance, and your well-being.

·         Diversity and Inclusion

·         Our Company Culture and Values

·         Providing outstanding Company Perks and Benefits

Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

www.fanaticsinc.com

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA