At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!
FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. We are currently searching for a dynamic, Technical Customer Support Representative - Service Dispatch and Parts Support to provide FANUC America customers with timely quotations to meet their requirements for FANUC parts and equipment, preventative maintenance, software manipulation and robot retrofit/repair, that is being executed by Field Service Engineer site support.
The position necessities include providing customers with technical information, part price and express delivery of replacement parts with the coordination of Field Service Engineers schedule to meet our customers expected arrival timeframes.
Primary responsibilities will include:
- Work with customers to determine their scope of work and site schedules
- Work with group Supervisor(s) and Management to schedule manpower as required
- Schedule resources and materials to perform Field Service work
- Make sure parts, tools, and equipment are returned to FANUC in a timely manner
- Maintain tools, and equipment for peak performance and longevity
- Research part requirements and create Field Service related quotes
- Coordinate responsibilities, activities and schedules with Manager(s) and/or Supervisors(s) of Field Service Engineers to insure complete customer satisfaction, proper billing, and retrieval of POs from customers
- Communicate frequently with past and future customers, and FANUC employees, to insure customer expectations are met
- Help to assure the company/customer service activities are properly documented and tracked through Oracle - Service Request (SR) and ICX
- Responsible for coordinating the ordering and shipping of any parts required for the Service Request (SR)
- Provide mentorship and cross-training to Technical Specialist on group requirements
- Responsible for providing Return Authorizations for unused and warranty part returns and tracking them to their final destination
- Provide telephone based troubleshooting support to FANUC customers and/or customer employees to resolve FANUC Robot or related peripheral equipment operational problems
- Provide updates to Service Management, Sales, and Engineering to keep FANUC employees in-the-loop on a near real time basis as it relates to issues, problems, and resolution
- Involved with department collection activities as it relates to Service Request work
- Minimal travel on an as needed, emergency basis
Ideal candidate will have the following experience and education:
- Associate degree in engineering, technical discipline or related
- Electrical Technician Diploma, or equivalent relevant experience
- Mechanical, Electrical troubleshooting, teardown, and repair experience helpful
- Ability to read and interpret electrical, mechanical prints and related documentation
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program