Customer Service Representative

```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

```Duties```
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up with customers or provide updates
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Handle customer complaints in a professional and timely manner

```Skills```
To be successful in this role, you should possess the following skills:
- Strong verbal and written communication skills in English (bilingual in Spanish is a plus!)
- Excellent phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry with high accuracy
- Sales experience is preferred but not required
- Ability to work well in a team environment
- Strong problem-solving skills and ability to handle difficult situations with empathy

-MI P&C Insurance License is required for this roll, or individual must be willing to obtain license immediately upon hire, which we reimburse expenses.

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Holland, MI 49424 (Preferred)

Ability to Relocate:

• Holland, MI 49424: Relocate before starting work (Preferred)

Work Location: In person