Guaranteed Repair Program Specialist - Kansas City/Remote (Contract)

Job Summary

• This is a One Year Limited Term - 100% Remote - Contract position.
• This is an hourly position with a pay range of $16.20 - 18.25 per hour. Pay is based on relevant experience/skills and geographical location (cost of living).
• The ideal candidate will reside in the Kansas City Area and be available for a shift of 10:30am - 7:00pm CST, Monday - Friday.
• The Guaranteed Repair Program (GRP) Expeditor is the main point of contact on GRP claims.
• They respond to customer initiated inquiries related to GRP assigned claims and resolve customer complaints that arise during the claim handling process.
• Assists Claim Owners and other GRP employees with obtaining loss and claims value documentation.
• They manage an inventory of GRP direct assigned claims by performing triage, ensuring regulatory compliance adherence and completing indemnity payments on assigned units.
• They are the Claim Owner on single vehicle Tier 1 claims assigned to them.

Essential Job Functions

• Responds to customer initiated telephone, fax, web chat and email inquiries from internal and external customers.
• Manages inventory of GRP direct assigned claims by performing triage, ensuring regulatory compliance adherence and completing indemnity payments on assigned units.
• Reviews policy coverage as it pertains to repairs and rental coverage to ensure eligibility under the GRP program.
• Reviews and assigns total losses to Total Loss COE or routes to consultant for additional review. Inventory Management:
• Reviews and triages GRP assigned claims.
• Reviews coverage specific to GRP repairs (e.g. aftermarket parts) and rental coverage and notifies shops as needed.
• Issues indemnity payments as directed. Authorizes and issues payments for rental vehicles.
• Contacts customers for re-channeling on no-show or rejected GRP assignments.
• Regulatory Compliance: Completes documents including required letters for regulatory compliance on assigned claims.
• Performs other duties as assigned.
• May also assist in mentorship of new Expeditors, quality assurance slant audits, and special projects

Physical Actions

• Sits or stands for extended periods of time, up to a full work shift.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

• High School diploma or equivalent required. Bachelors degree preferred.

Experience Requirements

• Ability to work in a fast paced call center environment, taking calls in a que.
• Strong customer service, communication, organization, problem solving and multi-tasking skills are needed.
• Previous clerical or administrative experience preferred.
• Previous success in a remote position is helpful.