Policy Support Representative

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Business Hours are Monday-Friday 7:00AM-9:00PM EST. You will be assigned an 8-hour shift within these department hours based on business need.

Job Summary

• Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines.
• Performs work independently using a knowledge management system that provides instructions for processing and responding to requests.
• Recognizes process improvement opportunities and makes suggestions to increase operational efficacy

Essential Job Functions

• Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.
• Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor.
• Proactively identifies process improvement opportunities and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned.
• Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current.
• Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

Some experience in insurance or related field preferred

Additional Qualification

• Strong verbal communication and listening skills
• Demonstrated written communication skills
• Highly thorough and dependable
• Demonstrates a high commitment to quality
• Demonstrated problem solving skills
• Effective interpersonal skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Demonstrated time management and priority setting skills
• Quickly troubleshoots and resolves problems
• Possesses a high degree of initiative
• Proactively approaches responsibilities
• Possesses strong technical aptitude

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): US - OH - Dayton

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.