What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance?
Our insurance office is growing rapidly, and we are looking for the perfect addition to our team. We are focused on delivering the highest level of customer service, recognizing that our clients are the source of our success. As our Customer Service Representative, you will play an integral role in ensuring the continued success of our organization through providing an exceptional customer experience.
No prior experience necessary – will train the right person
Responsibilities
- Answer incoming phone calls
- Schedule appointments for sales staff to meet with prospective and existing clients
- Process customer policy change requests
- Verify and update client contact information
- Respond to all inquiries, cancellation requests, payment processing, and sales inquiries
Requirements
- Possess and upbeat, positive, and enthusiastic attitude
- Embrace company culture
- Exceptional customer service skills
- Prioritize follow-up and follow-through
- Driven and goal oriented
- Ability to tactfully handle stressful and difficult situations
Job Type: Part-time
Pay: $12.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Los Osos, CA 93402: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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