Assistant Branch Manager

POSITION SUMMARY: Performs all Personal Banker duties and leads by example in production and service excellence. Assists the Commercial Lending Branch Manager in day-to-day operations and the maximization of customer relationships through sales and service.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

1. Open and service a wide variety of accounts. Meet customer needs while cross-selling and referring other FSB services to enhance the customer relationship.
2. Directly supervise Personal Bankers and Teller Supervisor. Ensures adequate staffing. Manage, coach, and develop direct report employees. Provide training and feedback. Set goals and evaluate performance.
3. Coordinate with the bank's lending area in originating a variety of loans (HELOC, consumer, installment, residential). Interview loan applications and assist in the analysis of credit approval/denial. Process loan applications; handles loan closings and collection activities and has a personal lending limit. Maintain a quality loan portfolio, meeting bank prescribed objectives regarding loan growth, past dues, charge-offs and non-accruals.
4. Assists the Commercial Lenders in providing a wide range of administrative responsibilities related to the making and servicing of commercial loans, including loan document preparation, file documentation and maintenance, report preparation, and scheduling appointments.
5. Responsible for ensuring retention of profitable customers at the location. Develop and implement plans to call on maturing accounts, sales leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area with an emphasis on maximizing profitable client relationships. Develop new business through weekly portfolio and non-portfolio calls. Track results and follows up as appropriate.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Compliance with bank policies and procedures and federal and state laws/regulations.
• Other duties as may be assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS

• High School Diploma or equivalent
• 4 to 5 years related retail banking experience
• 3 years lending experience
• Minimum 1 year supervisory experience preferred
• Knowledge of lending regulations and policies
• Thorough product knowledge
• Attention to detail and good organizational skills
• Ability to contribute in a team environment, ensuring that both individual and departmental goals are met
• Positive leader and role model with the ability to motivate others
• Proven ability to support and lead change
• Proficient computer skills to include Microsoft Office applications
• Good communication skills, both verbal and written
• Sales skills
• Ability to maintain confidentiality
• Ability to successfully register with the NMLS