Customer Service Representative - Remote

Client Services Associate Job Description:

• Client Interaction:
• Build and maintain positive relationships with clients through effective communication and service.
• Address client inquiries, concerns, and requests in a timely and professional manner.
• Onboarding and Training:
• Assist in the onboarding process for new clients, providing guidance on product or service features.
• Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
• Client Support:
• Provide ongoing support to clients, helping them navigate products or services and resolving issues.
• Collaborate with other departments to ensure prompt resolution of client concerns.
• Communication Liaison:
• Serve as a liaison between clients and internal teams, conveying client feedback and requirements.
• Communicate updates, promotions, and relevant information to clients through various channels.
• Data Management:
• Maintain accurate and up-to-date client records in the company's database or CRM system.
• Track client interactions, feedback, and service requests for reporting and analysis.
• Product Knowledge:
• Stay informed about the company's products or services to provide accurate information to clients.
• Continuously update knowledge about industry trends and competitors.
• Cross-Selling and Up-Selling:
• Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
• Collaborate with the sales team to expand client relationships and revenue.
• Issue Resolution:
• Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.
• Document and analyze recurring issues for process improvement.
• Client Feedback Analysis:
• Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.
• Provide insights to management for strategic decision-making.
• Documentation and Reporting:
• Prepare and maintain documentation related to client interactions, support activities, and feedback.
• Generate regular reports on client satisfaction, support metrics, and key performance indicators.
• Quality Assurance:
• Ensure that services delivered to clients meet or exceed established quality standards.
• Implement and follow quality assurance processes and procedures.
• Collaboration:
• Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
• Participate in team meetings and contribute to collaborative initiatives.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

Salary : $12 - $14