Client Success Manager

Overview

The Client Success Manager manages and nurtures the client relationship during all stages of fulfillment in order to fill open orders quickly and maintain travelers on assignment. Work also includes acting as liaison between client, nursing, sales, recruiting, finance, and corporate services to ensure a high level of customer service. This is a business development and client management position.

RESPONSIBILITIES

• Screens candidate submittals for accuracy and presentation to client
• Builds headcount in assigned territory
• Acts as primary contact between trustaff and client facility representatives to meet the client’s needs and expectations
• Conducts first day arrival calls on all new travelers reporting to assigned clients
• Performs weekly phone and/or e-mail quality checks with clients who have working travelers
• Works with recruiting department on a daily basis to facilitate the placement of the highest qualified professional nurses to our clients and track activities in the client log
• Updates all candidate submittals via internal candidate tracking system (trustaff buckets), daily
• Works with Recruiting, Unbillables and Finance Teams to ensure accurate billing processes are in place and all necessary adjustments are handled in an expedient manner to ensure unbillable hours are in acceptable range
• Communicates all traveler status changes to assigned recruiter within one business day
• Attains client respect and trust by communicating status of agreed upon deadlines with the most qualified travelers available
• Establishes and maintains professional relationship with the client contact to ensure consistency and quality in the placement
• Documents in client file candidate communications with pertinent information on assigned facility, area, duties etc. prior to assignment start date
• Ensures job orders are accurate and the credentialing/compliance teams receive the appropriate file requirements to effectively credential travelers
• Collaborates with the Director of Client Services/Director of Clinical Services on all aspects of assigned client base
• Performs additional duties as requested by management  

REQUIREMENTS AND EXPERIENCE

• Two (2) year degree or equivalent experience: Four (4) year degree preferred
• Minimum of two (2) years of experience in a sales, customer service, or recruiting environment
• Prior work experience in the healthcare or staffing environment preferred
• Working knowledge of hospital staffing and medical terminology preferred
• Accuracy and attention to detail while meeting regular deadlines
• Excellent verbal and written communication skills, including coordinating and leading conference calls
• Strong problem solving and decision making skills, including the ability to extrapolate from written procedures & policies
• Excellent time management and organizational abilities while working in a fast-paced environment
• Ability to operate independently in a sales environment, developing and maintaining business relationships
• Strong customer service, negotiating and interpersonal skills
• Ability to work effectively in a team environment and handle service issues with integrity, skill and professionalism while maintaining confidentiality during high stress situations
• Computer literacy & advanced proficiency in MS Office applications; including Word, Excel and Outlook

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must have use of sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
• Must have manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
• Must be able to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.  This policy applies to all employment practices within our organization.

Pay Range: $50-55K commision, based on location, qualifications, and experienceBenefits package includes: Health, Dental, Vision, HSA/FSA, Company-paid Life & Disability insurance, 401K w/ employer match, Paid Time off, Paid Parental Leave, and Tuition Reimbursement

Salary : $50 - $0