Service Advisor

Tom's Tire Pros in Abilene is looking for an experienced Automotive Service Advisor.

What makes this a great opportunity for you?

• Weekly Pay on Friday
• Store Hours: 8 am - 6 pm Monday - Friday, Saturday 8 am - 2 pm.
• (7) Paid Holidays – New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, December 24th & 25th
• Best in Class Vacation Plan – 40 Hours in First Year, 80 Hours in 2nd Year & 120 in 3rd Year
• Affordable Medical, Dental & Vision Plans
• 401k & Roth Plans with 100% Match up to 6%
• No Cost Life Insurance Plan up to $50,000
• Optional Supplemental Insurance Options
• No Cost Employee Assistance Program
• ASE Bonus / Training

If you’re committed to your craft and ready for a change, let’s talk. It never hurts to listen and learn.

Requirements:

· Previous experience in an automotive service advisor or similar customer-facing role is preferred. Demonstrated experience in delivering exceptional customer experiences is highly valued.

· Excellent communication and interpersonal skills, with the ability to connect with customers and employees and build trust. Strong active listening skills to understand customer needs and provide appropriate solutions.

· Strong problem-solving skills to address customer concerns and find effective solutions. Remain calm and composed in challenging situations and demonstrate resilience and adaptability.

· Strong attention to detail and ability to multitask in a fast-paced environment. Prioritize tasks effectively and maintain accuracy and efficiency throughout the service process.

· Proficient in using computer systems, including service tracking software, billing systems, and customer relationship management (CRM) tools. Adapt quickly to new technologies and tools to streamline customer interactions.

· Familiarity with automotive service operations and basic vehicle knowledge is highly beneficial. A genuine interest in the automotive industry and a desire to expand your knowledge base.

· A customer-centric mindset with a passion for delivering exceptional experiences to customers. Understand and anticipate customer needs and strive to exceed their expectations at every opportunity.