Customer Education Specialist

Fastpath Solutions, LLC is a growing company faced with a common industry challenge: How do we grow our organization while keeping the close-knit culture that makes us great?

We decided to answer that challenge in the simplest terms: we hire talented professionals who truly understand that our workplace is a highly collaborative and interactive work environment. You see, at Fastpath, we get along, we respect each other, and we rely on each other to deliver outstanding service to our clients. It is part of why we recently earned Iowa's Top Workplace Award!  Read more about why Fastpath won these awards here.

Every day, we deliver solid results through a fluid process. We are at the cutting edge of security, audit and compliance solutions which means we balance disciplined project management with spontaneous innovation every single day.

At Fastpath, we strive to treat each customer as if they are our only customer. As part of the Customer Education team, you will coordinate the creation and availability of on-demand training to our customers. This includes assisting the training team with the need, timing, and format of training creation and updates. The position also includes performing day-to-day functions in our learning management system (LMS) such as consolidating content into courses, overseeing shared material, and reporting on the performance of various offerings.

Responsibilities:

• Responsible for content administration in LMS
• Performs day-to-day functions within the LMS such as assigning required learning modules, creating/uploading online courses, and maintaining system functions.
• Works closely with unit super-users, trainers, and administrative staff on entering data, pulling reports, and performing other functions in the LMS.
• Identifies newly required or out of date training materials and coordinate updates with trainers.
• Maintains shared training resources.
• Basic project management to assist with course and curriculum development
• Administrative items as needed by team
• Assist or lead special projects or additional tasks to assist team in reaching goals.
  

Required Experience:

• Experience training others to use specialized software

• Strong interpersonal skills and the ability to work well with others
• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Ability and willingness to work independently, with limited supervision 

• Experience working with customers.
• Experience working on software implementation and/or organizational change projects.
• Great oral and written communication skills along with an ability to work with a broad range of internal and external clients
• Base understanding of internal processes and operations for successful adoption and implementation of software and processes
• Eagerness to learn

Preferred Experience:

• 3 years of experience with training, LMS systems, and content administration
• Experience in a SAAS environment
• Proven experience self-motivating within a high-performing, fast-paced team
• BA/BS degree in Business, Technology, Education, or related field

Perks to working at Fastpath:

• 100% employer paid health, dental, disability and life insurance
• Additional benefits include: Vision, FSA and voluntary life insurance
• Casual dress
• Unlimited PTO
  
• 401k Employer Match