Job Posting for Visual Communication Specialist/ Customer Service Representative at FASTSIGNS #260601
JOB DESCRIPTION
The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:
Capture the customer needs
Advice on potential solutions
Work with design & production so the product is manufactured according to the specifications
Perform quality control checks
Schedule installation, delivery or handoff the product to the customer
A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.
The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.
RESPONSIBILITIES:
Greet and welcome customers in person, via e-mail or over phone
Listen attentively to the customers needs
Apply consultative sales techniques to define best way to help the customer solve their problem
Process estimates, document details about the orders and follow up with customers
Interact with design and production to make sure the order is processed accurately
Perform quality control
Schedule installation, arrange delivery or notify customer that the order is ready for pickup
Process customer payments and follow up if payments are delayed
Interact with third party venders to source special products
Help in the production area as needed
QUALIFICATIONS
Strong verbal and written communication skills
Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
Comfortable engaging in sales conversation with customers
Strong organizational and team collaborating skills
Understanding of and experience in the arts and graphic industry preferred
At least two years in retail or inside sales or equivalent experience is preferred
Salary.com Estimation for Visual Communication Specialist/ Customer Service Representative in Las Vegas, NV
$67,677 to $103,479
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