Production Manager/Supervisor

The Production Manager will wear many hats and is responsible for managing daily operations of the Center to run smoothly and in a client focused manner. This position is the lead in quality control, workflow management and production. In addition, this position serves as the client specialist to consult with clients and determine the best sign and graphics solution to meet their business needs. As we are growing, the Production Manager will perform basic in-house marketing tasks to help keep the sales pipeline full. In addition, this position serves as backup graphic designer.

Qualifications & Skills:

• Minimum 5 years experience in the signage or associated industry
• Thorough knowledge of sign industry substrates, media, products
• Strong communication skills, both written and verbal.
• Professional, upbeat, positive attitude.
• Sharp attention to detail.
• Keen multi-tasking abilities.
• Ability to work independently and as an integral team member.
• Ability to build and maintain professional relationships with diverse customer/prospect base.
• Expertise in the following software applications a plus:

o Adobe Illustrator – current version

o Adobe Photoshop – current version

o Adobe Acrobat Professional – current version

o Microsoft Office – current version (Word, Excel, Power Point)

• Expertise in wide-format printer and Onyx RIP operation a plus
• Expertise in cutters, routers & laser engravers a plus
• Expertise in color management concepts and procedures a plus

Primary Responsibilities:

A. Customer Service

o Work with walk-in and phone-in clients in a consultative manner to understand their needs and provide guidance for best solution.

o Estimate Creation and Follow-Up

o Coordinate job scheduling / Project Management

o Serve as final quality control to ensure product / service is accurate

o Conduct financial transactions for job deposits and final payments

o Basic In-house Marketing tasks

B. Job Production

o Facilitate morning production meetings

o Serve as lead in all graphic and signage production

o Serve as lead in all graphic and signage installation – either as installer or install coordinator (per management)

o Maintain a safe work environment

C. Operation and Maintenance of Equipment:

• Serve as back-up to operate plotter, laminator, wide-format equipment to produce client jobs.
• Serve as back-up to maintain and monitor server and backup routines for all files produced in the Graphics department.
• Serve as back-up to operate desktop and/or copier scanners as needed.
• Serve as back-up to clean and maintain all equipment.

D. Quality

• Maintain superior quality on all individual work.
• Work with team members to ensure superior quality on all jobs produced.

E. Inventory:

• Monitor substrate and media to maintain just-in-time production materials
• Follow management guidelines to place and receive material orders
• Maintain accurate records for placing and receiving material orders
• Coordinate equipment maintenance as needed per management

F. End of Day Procedures:

• Dispose of waste materials in compliance with current environmental regulations.
• Perform routine end of day procedures as determined by management
• Keep work zone tidy and clutter free.

G. General:

• Lead daily production meetings.
• Work with management to reschedule workloads as necessary to meet promised due dates.
• Maintain clean and organized Graphics area.
• Abide by center policies/procedures as outlined.

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift