Office Manager and Inside Sales Representative

Office Manager and Inside Sales Representative

At FASTSIGNS, we are more than fast and more than signs—we are visual idea experts and collaborators. We work with our customers to come up with a plan that uses the right mix of innovative marketing and graphic solutions including point of purchase signs, vehicle graphics, interior décor, digital signs and displays, building signs and more. All FASTSIGNS Centers are locally and independently owned.

FASTSIGNS in Arbutus is looking for the ideal candidate to join our team as an Office Manager and Inside Sales Representative.

Summary:

As the Office Manager, the person is responsible for the efficiency, profitability, and overall performance of the FASTSIGNS Arbutus, MD center. The manager’s duties relate to staffing and personnel, inside sales, inventory management, customer service and satisfaction, scheduling, and store billing. As the Inside Sales Representative, the person is responsible for all inside sales as well as some time prospecting sales through community or business networking events.

The Office Manager and Inside Sales Rep reports to the owner, Leigh Rand.

Responsibilities:

Employees

1. Assist owner in onboarding new employees. Train, motivate, schedule, and coach employees. Resolve personnel disputes and related problems privately and in a timely manner. Participate and provide input in semi-annual performance reviews. Provide immediate coaching as necessary.

2. Implement and manage employment related bonus programs, including incentives. Post sales goal and motivate employees to reach sales goal.

3. Schedule and facilitate center meetings as needed. Participate in bi-weekly sales meetings.

4. Oversee overall schedule and workflow between sales and production. Manages POS system and printing daily work orders for installers.

5. Acts as first point of contact for all employee related issues. Consults with and/or escalates issues to Leigh Rand.

Customers

6. Point of contact for walk-in, email, Ecommerce, and telephone sales and inquiries. Communications with customers are courteous and professional at all times.

7. Evaluate and maximize quality customer service and high customer satisfaction. Monitor customer survey results and address any negative feedback in our surveys immediately. All customer satisfaction issues are to be resolved immediately.

8. Maintain 90% customer satisfaction ratings based on survey responses.

Operations, Sales & Marketing

9. Assist with implementing store marketing program using Monthly store Fastmail with promotion.

10. Lead and referral follow-up, estimation preparation with follow-up.

11. Create/Maintain pricing and proposal models

12. Collect 50% deposit from clients on all jobs

13. Always meet customer requirements and expectation to up sell when appropriate.

14. Manage CRM database (Click-to-Sell) accuracy and efficiency.

15. Manage the inventory purchasing process.

16. Coordinating custom orders with outside sales as needed. Manage inside sales for “house accounts”; determine pricing, order materials and schedule work. Review large subcontract orders for accuracy.

17. General knowledge of design and production. Able to step in when overflow work is needed.

18. Monitor center opening and closing procedures.

19. Know center financial benchmarks and monitor WIP Summary accuracy. Achieve financial benchmarks for Fastsigns and ensure jobs are in correct phase.

20. Adhere to all company policies, procedures and business ethics codes.

21. Manage store maintenance including cleanliness, safety and organization.

22. Meet monthly sales goals

Administrative:

22. Responsible for paperwork: POS entry, Work Orders, Credit Approval, Payments and AR’s, Artwork approval, and reporting.

23. Responsible for Collections of Accounts Receivables

24. Maintain an attractive retail environment.

Attributes/Skills Required:

1. Academic and Experience Qualifications: High School Diploma, some college. 3 years experience in customer service, accounts receivables and invoicing. 2-3 years of office management experience.

2. Proficient with Microsoft Office and POS type systems.

3. Ability to resolve problems, handle conflict and resolve complex communication issues in a calm manner.

4. Ability to communicate providing verbal feedback in a professional manner

5. Communicate in a positive way with customers, employees, and vendors.

6. Personable: Ability to interact with a wide variety of people from all backgrounds and walks of life. Puts people at ease.

7. Demonstrates effective leadership skills and take-charge attitude. Willing and able to effectively handle business decisions.

8. Adaptable: Adapt to various situations and personalities.

9. Patience: Ability to stay calm in every situation

10. Knowledgeable: Knowledge of Fastsigns’ products and services

11. Team oriented and energetic self-starter

12. Excellent time management with the ability to meet fast paced project demands & deadlines.

13. Multi-tasker and Organized: ability to handle several projects concurrently. Schedules are clear and organized.

14. Demonstrates high level of emotional maturity

Employment contingent on background check.

Salary: starting at $50,000 annually, Bonus tied to Sales Goals

Benefits: Health insurance, 401k, PTO. Probationary waiting period

Working Hours: Monday- Friday8:30AM-5:00PM

Location: FASTSIGNS of Arbutus, 1589 Sulphur Spring Rd, Ste 107 Arbutus, MD 21227.

FASTSIGNS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FASTSIGNS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $50,000.00 per year

Ability to commute/relocate:

• Westview, MD: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Office manager: 3 years (Preferred)

Work Location: One location