What are the responsibilities and job description for the Maintenance Technician position at Fastwyre?
Position Purpose/Summary
The Maintenance Tech is committed to providing the highest quality of service to the communities, customers, and employees we serve by Sweep and balance CATV/CLEC Systems, Headend Maintenance, Cable Plant Maintenance and related duties including working with Managers and Technicians in all CATV Plants as necessary. Perform routine service work including installations and trouble calls
Primary Duties & Responsibilities
- Head end and plant maintenance in accordance with FCC rules and regulations
- Sweep-balance each system for optimum performance
- HFC plant design
- Headend Troubleshooting and Repair
- Assist with fiber optic cable preparation and splicing
- Coaxial cable and fiber locating
- Leakage drive outs and repairs
- Power supply maintenance and repairs
- Maintenance forms, CLI and leakage documentation, and other related paperwork
- Perform and Coordinate Map corrections and updates
- Assist and Coordinate new construction projects and repairs of buried and aerial plant, to include cutovers
- Routine service work, installations, and trouble calls on customer premise
- Troubleshoot plant issues from tap to head end/hub site
- Work with area technicians to prioritize maintenance needs
- Assist with semiannual FCC proof testing
- Assist with monthly EAS testing and yearly program
- Head end Maintenance and level checks
- Change out and install new equipment
- Keep Cable inventory current
- Coordinate, Conduct, and/or Assist with training and guidance of company personnel
- Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records
- Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs
- Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions
- Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise
- Performing all other duties and responsibilities assigned
Knowledge, Abilities, & Skills for Success
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors
Ability to work as a team member and exert initiative to work independently to reach a goal
Ability to use various hand tools, cable TV equipment, and operate heavy equipment for buried plant
Able to use Signal Level meters, Volt/OHM meters, DSL meters effectively to solve problems
Skill required for drawing and updating maps, staking sheets and other various drawings and diagrams
Knowledge of and the ability to comply with CPNI regulations and procedures
Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
Proficient computer skills and the ability to adapt and learn as programs and processes change.
Qualifications
At a minimum, the Maintenance Tech must have a Assoc. degree in electronics/related field or equivalent experience or 5-7 years CATV Service Technician experience. Must have valid driver’s license, Work in an outdoor environment year round, exposed to elements, Perform on-call duties when scheduled, Work frequently in cramped work spaces, Able to work out of town up to 75% of the time, with minimal overnight stays
Physical Demands
Select one the following for the each of the items listed below:
- N (Not Applicable) – Activity is not applicable to this occupation.
- O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5 hours/day.
- F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5 hours/day.
- C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5 hours/day.
Standing N O F C
Walking N O F C
Sitting N O F C
Reach Outward N O F C
Reach Above Shoulder N O F C
Climbing N O F C
Crawling N O F C
Squatting/Kneeling N O F C
Bending N O F C
Keyboarding N O F C
Driving N O F C
Hearing N O F C
Perceiving N O F C
Communicating N O F C
Distinguish Colors N O F C
Outdoor Climate N O F C
Various Terrain N O F C
Cramped Workspace N O F C
Lift/Carry:
Up to 10 lbs N O F C
Up to 20 lbs N O F C
Up to 50 lbs N O F C
Up to 75 lbs N O F C
Up to 100 lbs N O F C
100 lbs N O F C
Push/Pull:
Up to 10 lbs N O F C
Up to 20 lbs N O F C
Up to 50 lbs N O F C
Up to 75 lbs N O F C
Up to 100 lbs N O F C
100 lbs N O F C
American Broadband Holding Company, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclosure
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Salary : $41,800 - $53,000
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