Housekeeping Supervisor

Job Overview

Assist the Executive Housekeeper in the housekeeping and laundry operations to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.

At Holiday Inn Express" we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

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  Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
• 
  Be Helpful familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• 
  Be Efficient take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Assist in maintaining proper inventory levels and managing


• Cost per room for labor

People:

• Assist in day to day staffing requirements and performance


• Provide supervision, coaching and feedback to help team performance


• Assist in education and training of all team members in in compliance with hotel standards as well as all federal, state, and local laws and safety regulations


• Assist with deep cleaning projects and or assist housekeeping staff during high volume periods

Guest Experience:

• Inspect all assigned rooms, linens to ensure all areas are clean and in good repair to meet guest satisfaction. Advise team members on deficiencies and instruct/coach on corrective action. Provide adequate retraining as needed. Carry out the special needs or requests of guests.

Responsible Business:

• Perform other duties as assigned. May serve as in charge supervisor in absence of the Executive Housekeeper.

ACCOUNTABILITY

This is a supervisory position in the housekeeping department. Typically supervising a number of housekeeping employees in a limited service hotel.

QUALIFICATIONS AND REQUIREMENTS

High School Diploma plus housekeeping experience in a hotel setting.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.