What are the responsibilities and job description for the Customer Service Representative position at FAT QUARTER SHOP LLC?
Job Details
Description
PURPOSE OF JOB:
- Responsible for communication with customers regarding inquiries, complaints and shipments
JOB DUTIES:
- Answer phone calls and emails from customers
- Assist with Live Chat correspondence
- Process orders and make adjustments to orders that have changes or problems
- Handle shipping issues and help customers track items if needed
- Call customers when necessary to advise regarding shipment delay or product replacements
- Help customers with questions on quilting and patterns.
- Coordinates with Quality Control Manager to expedite or trace orders
- Assist with fabric matches and quilt designs
- Cut swatches and samples for customers
- General housekeeping as required to maintain a safe workplace
Qualifications
MINIMUM QUALIFICATIONS:
- Sewing/Quilting skills required. Advanced skills are preferred. Must be able to answer questions on quilting patterns and techniques
- High School diploma or equivalent
- 1-3 years Customer Service experience
- Must be able to pass background check and drug test
KNOWLEDGE/SKILLS:
- Proficient with basic computer applications including Microsoft Outlook and web browsers
- Active listener and possess excellent problem solving and communication skills
- Correct grammar and diction
- Must be friendly, courteous and helpful
SUPERVISORY RESPONSIBILITIES
- None
PHYSICAL DEMANDS
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Regularly required to sit or stand, bend and reach.
- The employee must regularly lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
PERSONAL PROTECTIVE EQUIPMENT:
- The use of Personal Protective Equipment is required per the Safety Manual (if applicable).
Fat Quarter Shop is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Fat Quarter Shop is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact a HR Representative at hr@fatquartershop.com.
Salary : $19 - $0