What are the responsibilities and job description for the Shift Leader position at Fat Tuesday?
Looking to join a FUN and ENERGETIC working environment? WE WANT YOU!
At Fat Tuesday we believe our people are the featured ingredient for what we do. As an employee you will earn a competitive wage, PLUS TIPS as well as partake in our employee discount program!
Come join our team and lets get this party started!!
POSITION SUMMARY: In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.
KEY RESPONSIBILITIES:
- Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
- Support appropriate personnel policies, labor laws and safety procedures
- Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
- Transition into opening/closing duties
- Make guests are pleased by providing great guest service
- Resolve guest complaints/issues
- Lead team members to open, transition, and close shifts
- Manage and organize the line and delegate duties to team members
- Know and uphold standards for product quality
- Work the line as needed
- Execute and support all food safety requirements and practice
- Control food costs, labor, waste, and cash on the shift
- Count cash drawers and follow proper daily cash handling procedures
- Verify cashier deposits
- Excellent communication skills; ability to communicate effectively with customers and co-workers
- Must have a positive attitude and ethics, which support our values and culture
- Must be a strong team player
- Ability to train and coach others
- Valid certification for serving alcohol
EDUCATION AND/OR EXPERIENCE:
- Must be at least 18 years of age
- Minimum 1 year customer service experience
ESSENTIAL PHYSICAL FUNCTIONS:
- Must have the ability/stamina to work a minimum of 30 hours a week
- Ability to stand/walk for 2-8 hours per day
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