Loan Processor

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Loan Processor to join our team.

The Loan Processor is responsible for ensuring the timely and accurate packaging of all loans originated by the Loan Officers. In this role, you will be gathering information for each loan and guiding the file from pre-approval to closing. You will be responsible for inputting loan information into LOS, verifying completeness, and compliance with all company policies. You are the person who is preparing the application for submission to underwriting for their review.

What you will do for Constructive Capital:

• Order and coordinate loan documents
• Provide customers with timely and periodic status updates on their loan application
• Return all inquiry calls within one business day
• Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
• Ensure that all customer files are complete and in compliance with regulatory agencies and internal policies
• Meet crucial deadlines as requested
• Analyze and record all incoming documents for compliance and loan eligibility.
• Review the complete file and ensure the various documents in the file are in sync with all the others and the loan application on the system
• Follow up on the status of the services ordered to ensure minimum delay from order to receipt
• Upon receipt of the loan decision from the underwriter, liaise with the various internal and external parties in order to address the additional requirements from the underwriter
• Verify and validate supporting income, assets, and liabilities
• Review and verify credit reports
• Maintain open communication with customers, real estate brokers, and loan officers to; ensure proper and timely processing and submission of mortgage applications
• Update mortgage applications
  
  

What you will bring to Constructive Capital:

• High school diploma/GED required
• 2 years of experience in the mortgage industry preferred
• Encompass experience a plus
• Proven customer service skills
• Proficient computer skills, especially Microsoft Office applications
• Effective verbal and communication skills
• High School Diploma or equivalent
• Ability to manage multiple tasks and projects simultaneously
• Must have proven experience processing FHA loans
• Strong understanding of GFE, TIL, and RESPA rules
• Proven ability to fund a minimum of 20 loans per month
• Excellent written and verbal communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities
  
  

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.