Executive Assistant

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of homeownership products and services that provide customers with solutions to navigate the challenges of homeownership while helping them build toward their long-term financial goals.

Fay Cares!
While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry!

The Executive Assistant role will provide administrative support to a group of Senior Executives located in multiple locations across the US including both remote and in-office locations.  This role will be responsible for anticipating the needs of the leaders they support, enabling their capacity, and ensuring focus to support our collective success.

Responsibilities include managing correspondence, scheduling meetings, organize conference calls, calendars, and appointments. The position will manage travel, meeting agendas, and scheduling of events.  The Executive Assistant will support the development of materials to be utilized both internal/ external by the organization to include information tracked and content developed in MS Word, Excel, PowerPoint, and other proprietary applications. 

Keys to success in this position are the ability to build strong relationships with individuals at all levels of the organization, effectively prioritize and manage stakeholder requests, strong communication skills, and a professional demeanor with demonstrated ability to exercise discretion, tact, and sound judgment.

What you will do for Fay:

• Schedule and organize a series of activities such as meetings (virtual and in-person), conference calls, travel, conferences, and other required engagements
• Support and manage correspondence internal and external to the organization
• Organize and prioritize incoming and outgoing information, outreach, and engagements
• Draft and prepare general communications, memos, and other published information; proof and quality check documents prior to executive review; organize routines; set up and manage systems for development and distribution on behalf of the executives supported
• Develop presentations, obtain needed data and information, aggregate content, facilitate reviews, publish and distribute information as needed
• Prepare, reconcile and track expenses; organize related reporting; manage invoices; submit expense reimbursements where appropriate. Summarize and chart data as requested
• Support research of budget items; follow up on data to support update and reconcilement
• Serve as a liaison with other departments and outside organizations including: other company executives, public officials, agency representatives, and/or community leaders 
• Appropriately manage confidential and non-routine information; exercise strong judgment to ensure appropriate escalation and/or review; articulate and explain Fay policies and/or protocols as directed
• Work independently and on teams for special ad-hoc and ongoing projects. Responsibilities may include: event planning, meeting coordination, organization of presentations, disseminating reporting and/or information, coordinating and executing communication plans
• Prepare meeting agendas, take detailed minutes, and prepare and distribute summaries and/or minutes documentation
• Develop and document standard processes for routine activities; surface ideas and solutions for process improvement
• May supervise other members of the Administrative Team
• Develop domain knowledge of Fay’s businesses to include an understanding of short-term goals and long-term strategies for the organization
• Maintain broad influence through the ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices
• Role model ethical standards, professionalism, and code of conduct. Maintain confidentiality of the information and ensure the privacy of executives supported
• Perform other duties and responsibilities as assigned

What you will bring to Fay:

• Bachelor’s degree (or equivalent combination of years of experience with High School diploma/GED)
• 7-10 years of demonstrated experience supporting senior executives including individuals at the C-Suite level
• Solid project management skills
• Strong technical skills and demonstrated experience with MS Office including Outlook, Excel, Word and PowerPoint
• Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong organization and planning skills; ability to effectively multi-task and prioritize activities
• Collaborative workstyle; demonstrated ability to work effectively with cross-functional teams
• Strong analytical skills; solid problem solving abilities coupled with sound judgment
• Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities
• Effective at working under tight deadlines in a fast-paced, dynamic environment
• Strong attention to detail; strong compliance orientation; the high quality of work product
• Self-directed; comfortable working with ambiguity and uncertainty
• High degree of professional maturity, integrity, and ability to maintain confidential data and information
• High degree of business acumen; strong fiscal and technical aptitude

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.