Claims Experience Team Lead

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

What we’re looking for

Faye is looking for a Claims Experience Team Leader to join our fast-growing team as we take over the travel industry. This key role will ensure that the Claims team is delivering a customer-first, best-in-class claims service to our valued customers. We are seeking an individual with proven experience leading claims professionals in a results-oriented, customer-centric environment. Previous success in leading teams to meet productivity and quality goals in an associate-focused and collaborative organizations is also necessary.

Responsibilities

• Oversee and lead the Claims team, ensuring adherence to company policies and procedures while delivering exceptional customer service.
• Develop and implement strategies to optimize claims processes and improve efficiency.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions as needed.
• Provide coaching and mentoring to team members to foster professional development and enhance performance.
• Collaborate with other departments to resolve complex claims issues and ensure seamless customer experience.
• Stay updated on industry trends, regulations, and best practices to continuously enhance claims operations.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 5 years of experience in the claims function, and at least 3 years in a supervisory role.
• Strong understanding of insurance principles, policies, and procedures.
• Proven track record of leading teams to achieve productivity and quality targets in a customer-centric environment.
• Excellent communication and interpersonal skills, with the ability to effectively coach and motivate team members.
• Exceptional problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Work setting:

• In-person

Experience:

• supervisor role: 3 years (Required)
• claims: 5 years (Required)

Ability to Commute:

• Richmond, VA 23219 (Preferred)

Work Location: In person

Salary : $65,000 - $75,000