Restaurant - Associate

Why Are We Here?

At Fazoli’s, our purpose is to “enhance the lives of those we touch… one breadstick at a time.”  It’s a simple concept in a complex world.  Whether we’re assisting a Guest, helping a fellow team member or volunteering in our local community, we give our best effort to make everyone’s day just a little brighter – a little better – than it was before we came along.  A smile, a caring attitude and a genuine enthusiasm to help others sets us apart.  And, just like our signature hot & fresh garlic bread sticks, our opportunities to help others are unlimited!               

What Do We Do?

As a Service Associate you are a vital member of your Fazoli’s Team.  You may elect to focus on becoming proficient in just one or a few different positions or you may seek to get fully cross-trained in all positions and perhaps one day develop the skills necessary to become a Trainer or Manager.  Regardless of what you’re looking for, chances are Fazoli’s has just the right opportunity for you! 

Service Associates

Service Associates enjoy meeting new people, interacting directly with Guests and ensuring each Guest has a memorable and enjoyable experience at Fazoli’s.  Service Associates are extra-friendly, smile easily and extend genuine warmth and hospitality to everyone.  If a problem arises, Service Associates react quickly to resolve the problem and make things right.  Service positions include the following:

• Cashiers: Greet Guests, recommend meals and add-ons, answer menu questions, process orders, complete payment transactions, guide Guests to the dining room and thank Guests for their business.  Cashiers also keep the front counter area clean, neat and stocked.    

• Drive-Thru: Greet drive-thru Guests, recommend meals and add-ons, answer menu questions, process orders, complete payment transactions, ensure order accuracy and thank Guests for their business.  Drive-Thru Associates work at a fast-pace in order to meet Guest expectations of the drive-thru experience.

• Guest Ambassador: Ensures all dining room Guests enjoy a great dining experience.   Locate and deliver meals to dining room Guests, fulfill extra service requests from Guests, pre-bus tables, provide bread stick service, assist in maintaining a clean and orderly dining room environment, including the condiment stand, restrooms and drink station.

• Expeditor: Coordinates kitchen flow so that all products are prepared, cooked, plated and packaged efficiently, accurately and according to Fazoli’s exact recipe, plating and packaging specifications and standards.  Communicates with all Kitchen and Service Associates as needed to ensure products are served hot, fresh, quickly and accurately.  Assists the Kitchen Lead, Oven Coordinator, Sandwich Station and Guest Ambassador as needed.