Property Manager

FCI Residential is a part of Florida Crystals Corporation’s real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 3,300 units in the development process throughout Florida.

POSITION SCOPE:

Carries out supervisory responsibilities in accordance with FCI Residential’s policies and applicable laws. Responsible for the overall profitability and preservation of the property under his/her supervision. Responsibilities include interviewing, hiring and training team members; planning, assigning, and directing work; appraising performances; rewarding and disciplining employees; addressing complaints and resolving resident problems. Manages one to ten team members onsite.

DETAILED ROLES & RESPONSIBILITIES:

Personnel

• Recruit, select and retain qualified associates creating a team that works well together.

• Provide training and leadership for all team members, as well as ongoing supervision and performance evaluation.

• Supervise and continually engage all on-site team members under his/her supervision. Identify areas for improvement, coach, council and document. Follow approved procedures to ensure behavior is corrected.

• Review annual performance evaluations.

• Review mystery shopper’s report with associate to ensure that quality, enthusiasm and motivation continues to be the Company standard.

Financial

• Complete annual budgets with Regional Manager.

• Maximize revenue by controlling expenses. Review weekly expenses and budget with Maintenance Supervisor and Assistant Manager.

• Process invoices weekly. All invoices require being processed in the month the expense is realized. If it’s late in the month, not to exceed 30 days from invoice date.

• Submit variance reports on time and accurately to Regional Manager. Attend monthly variance meetings to review findings.

• Review and analyze all operational reports including the property’s lead management performance, delinquencies, daily pricing recommendations and renewal status.

• Daily review and approve rent adjustments as necessary according to availability based upon monthly/quarterly written review of market conditions.

• Submit Weekly Operational Report to Regional Manager on time.

• Review financial reports weekly and take action to correct discrepancies related to month end close of financials.

• Continually identify potential new sources of income.

Asset Preservation

• Conduct quarterly property inspection to ensure that compliance with FCI Residential’s quality standards are met.

• Recommend maintenance and capital improvements and continually act in a manner such as to maintain and enhance the property’s value.

Administrative Management

• Review all potential legal problems and inform Regional Manager.

• Identify and correct any risk management liabilities.

• Conduct short morning team meetings with team members.

• Review safety standards and conduct monthly safety awareness meetings with staff.

• Responsible for all necessary measures so that all projects operate in compliance of all local, state and federal law

• Possess thorough knowledge of and ability to exercise judgment and discretion in applying and interpreting policies and procedures.

• Complete required training courses either online or in person meetings.

Marketing / Resident Retention

• Review and respond to resident and prospect online reviews. Address any issues with associate if named.

• Create and oversee content for social media.

• Monitor all websites for accuracy multiple times per week.

• Daily review of Resident Portal and Resident Reward portals.

• Be knowledgeable about market and competing property performance. Review market surveys weekly with team.

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES):

• Must be able to display positive attitude and behavior, which demonstrate an awareness and willingness to respond to customers and associates in order to meet their needs, requirements and expectations.

• Ability to understand and cope with fast paced business situations while able to adapt and be flexible to change.

• Motivated and able to establish trust and credibility through effective communication with leadership and employees while establishing teamwork and collaboration.

• Result driven and accountable for personal performance, results and strives for continuous improvement of self and team.

• Sound problem solving, technical skills, analytical ability, good judgment and strong operational focus to coordinate and manage job description tasks and team members simultaneously.

• Ensure a professional appearance and manner for oneself and all personnel at all times.

• Strong written and oral communication skills.

• Meticulous attention to detail in all areas.

CORE VALUES:

• Honesty

• Integrity

• Competence

• Tenacity & Enthusiasm

• Creativity

• Professionalism

• Drive

ESSENTIAL EDUCATION REQUIREMENTS:

• High School diploma or equivalent is required. College degree is preferred.

• Minimum two years’ experience in residential property management or related field is required.

• English required (bi-lingual a plus)

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.