Team Leader

Description

Federated Co-ops has great opportunity for a Team Lead at our growing Country Store location. As a Team Lead of this Country Store, you will be responsible for supporting the daily operations which impact the overall financial results of the location. This position will help optimize store efficiencies, promote outstanding customer service, and grow location profitability. This is a HANDS-ON "lead by example" position with the potential for ongoing growth within the company.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Customer Experience:

• Power Equipment Sales: Support sales growth for all power equipment, ensuring all interested customers receive high-quality knowledgeable support by team members.
• Promote and process Cub Cadet (Sheffield / TD) Financing with customers.
• Power Equipment Parts: identifies and orders parts and supplies needed for walk-in and special-order needs.
• Feed and companion animal products: Promote and provide knowledgeable support to customers.
• Addresses customer's concerns and inquiries in a professional and timely manner.
• Ensure the store is clean, stocked to ensure a positive customer experience.
• Understand products and offerings and answer customer's inquiries or resolves concerns.
• Rings up customers, lift carry and load feed/supplies into customers vehicle (up to 50 lbs.) multiple times per day.

Store Merchandising:

• Support product ordering and maintenance including shelf stock, signs, tags, and promotional material.
• Evaluate product demand and utilization to replace or replenish stock and optimize floor space.
• Understand, promote, and offer products/services and support employees to promote products.
• Orders, stocks merchandise and inventory and ensures invoice processing.

Employee Management:

• Support optimal staffing levels. Identifies, attracts, and retains outgoing, customer-focused team.
• Support employee training and engagement in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing a daily record of transactions for accounting.
• Encourages feedback, support staff by developing and empowering to improve productivity.

To perform this job successfully, an individual must be able to perform and essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to performs the essential functions.

Qualifications

Qualifications

• 2 years previous retail work experience preferred.
• Country Store or Convenience Store preferred (but willing to train the right candidate).
• Knowledge of power equipment sales, parts and service preferred.
• Knowledge of Feed and animal companion products preferred.
• Experience with Microsoft (Word/Excel) and retail/order entry systems is required.
• Ability to Open/Close, lock and secure store with support of location staff.
• Commit to extended work hours when necessary to reach goals.
• Ability to work evening and weekend hours as needed.
• Experience working closely with and motivating staff.
• Ability to calculate figures/amounts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.