Digital Marketing Advisor- Product Manager

• Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.
  
• Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
  
• Provide subject matter expertise to support strategic priorities.
  
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.

Additional Job Details:

• The FedEx Global Digital Marketing organization enables global commerce by creating effortless digital experiences that empower customers to securely access Digital Applications to ship and proactively manage the successful delivery of their packages.
  
• FedEx is looking for a Digital Product Manager to lead the ongoing digital transformation of FedEx Visibility Portfolio. The chosen individual will leverage customer feedback and market dynamics to define and implement the strategic concepts, actionable strategies and capabilities needed to achieve market leadership.
  
• The individual will partner with key marketing groups and OpCos to identify tracking/visibility and doorstep delivery issues affecting business and consumer recipients. The person will be responsible for accelerating the definition and prioritization of visibility / Digital Doorstep roadmaps.
  
  

Essential Duties and Responsibilities:

• Strategic Thinking: Assess customer needs and market/innovation trends to define a forward-looking product segment vision and actionable strategy. Apply critical thinking and innovation skills to identify transformational and disruption opportunities.
  
• Product Management: Translate customer feedback/needs and market insights into product capabilities. Develop a prioritized product / segment roadmap based on a solid fact-base in order to justify investments. Translate product performance and market trends into insights critical to influencing the portfolio/product strategy. Apply Agile/SAFe to develop the requirements needed to direct product enhancements. Use Data Analytics to identify and improve the customer experience.
  
• Selling Ideas: Influencing stakeholders across all level of the corporation to gain the support needed to accelerate execution of the portfolio/product strategy and business results.
  
• Collaboration: Demonstrated ability to build and maintain strong relationships with cross functional stakeholders including executive management.
  
• Technical Acumen: Translate business needs into application centric “Ability Tos” to guide IT development. Partner across the IT organization to define / prioritize the enterprise-wide capabilities needed to implement the Digital Doorstep roadmap.
  
• Adaptability/Flexibility: Leading teams/self through changing priorities and responding to issues as they come up while executing the portfolio strategy.
  
• Project Management: able to prioritize and manage multiple deliverables simultaneously in order to achieve business goals.

Skills/Knowledge/Experience Considered a Plus:

• Digital / Software Product Management
  
• Enterprise Consulting
  
• Digital Analytics / SQL
  
• Supply Chain Management
  
• Industrial / Software Engineering Degree
  
• Agile, SAFE methodologies
  
• QDM or Lean Six Sigma

Work Location:

• Position will be hybrid in Collierville, TN, Plano, TX, or Pittsburgh, PA and candidates must live within a reasonable commutable distance. This position is hybrid, meaning that employees must be onsite as directed by leadership but allows team members flexibility to work from home otherwise.
  

Relocation:

• Relocation assistance may be available based upon business needs.

Minimum Qualifications:

• Bachelor's degree or equivalent experience in marketing, finance, computer science, engineering or related business discipline.
  
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
  
• Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
  
• Technical acumen.
  
• Strong collaboration, communications and analytical skills.
  
• Directly related experience may offset degree requirements.
  
• Directly related advanced degrees may offset experience requirements.

Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 01-12-2024

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023)
• Newsweek Magazine: One of “America’s Most Responsible Companies” (2023)
• Forbes Magazine: One of “Americas Best Large Employers” (2023)
• Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023)
• FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4 Fortune Annual Award Rankings (2023)
• FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023)
FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.