What are the responsibilities and job description for the Associate Employee Solutions position at FedEx?
SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION.
Job Description Summary:
- Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees.
- Responds to employee's basic inquiries, resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution.
- Enters employee data into various systems.
- Accurately document calls while speaking with employees.
Job Specific Information:
- May resolve more complex cases and escalate to the appropriate business area for resolution.
- Acts as an escalation point for callers who need additional assistance.
- Perform other operational tasks as assigned.
Minimum Qualifications:
- High School Diploma/GED
- One (1) year experience in customer service, back Office information systems support, payroll or human resources
- PC ability
- Good verbal and writing skills
Skills/Knowledge/Experience Considered a Plus:
- Good human relations and communication skills.
- Knowledge of accounts payable and disbursements would be a plus.
Work Shift/Hours:
- Ability to work variable shifts. Ability to work any shift during the business hours of Monday through Friday from 7:00 AM to 8:00 PM CST.
Domicile / Work Location:
- This position will be located in Memphis, Tennessee.
Relocation:
- Relocation assistance is not available for this hourly role.
Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune "World’s Most Admired Companies" – 2021
- Forbes "Best Employers for Diversity" - 2021
- LinkedIn "Top 100 Companies" - 2021
- TIME "100 Most Influential Companies" - 2021
- World HRD Congress "Best Gender Equality Workplace" – 2021
- InsiderPro ComputerWorld "Best Places to Work for IT" – 2021
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.
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