Senior Incident Manager

Description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.  

Overview of position: 

FEDITC is seeking a Senior Incident Manager to work at MacDill AFB, FL. A United States Citizenship and an active TS/SCI DoD Security Clearance is required to be considered for this position. 

Responsibilities: 

• Monitor the effectiveness of the incident management process and making recommendations for improvement  
• Analyze incident trends and recommending corrective actions, as necessary  
• Engage and coordinate technical resources across IT support teams  
• Ensure the incident management process is followed  
• Perform notifications and escalations within prescribed service level agreements (SLAs)  
• Ensure incident reports include adequate notes for later review and analysis  
• Ensure follow-up change tickets are submitted and scheduled as appropriate  
• Provide input to problem management teams during root cause investigations  
• Escalate incidents within the guidelines of contract regulations, policies, procedures, governance, and guidance 
• Track and identify incident trends that could be potential problems or have been already identified as a problem 
• Coordinate responses between technical teams during a service disruption to address and solve service failures as quickly and effectively as possible 
• Establish procedures to prevent future incidents 
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.  
• Plans and leads major technology assignments.  
• Evaluates performance results and recommends major changes affecting short-term project growth and success.  
• Functions as a technical expert across multiple project assignments.  
• May supervise others. 

Qualifications

Experience/Skills: 

• Must have five (5) to ten (10) year of experience in related field 
• Must have extensive experience with identifying emerging incidents and ensuring their prompt resolution 

Education: 

• Bachelor degree in a STEM field 

Clearance: 

• Active TS/SCI clearance is required. 
• Must be a US Citizen and pass a background check. 
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s). 

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.