What are the responsibilities and job description for the Trainer & Facilitator position at FedPoint?
FedPoint, previously doing business as Long Term Care Partners, LLC, was founded in 2002 and is a versatile administrator of large-scale insurance and benefits programs. We are hiring two Trainer & Facilitators to join our team! This is an exciting role working in a 400-person company with big aspirations, and a wonderful culture. We are a fun, professional and engaging team looking to welcome someone who will make us better. We are offering a hybrid schedule to balance working from home and in the office. In office days will be required 2-3 days per week.
The Trainer & Facilitator is accountable for the quality, accuracy, and transfer of learning from the classroom to the production environment for all classes taught.
The Trainer & Facilitator makes a significant impact to the success of FedPoint and is responsible for the delivery of new and existing training packages and curriculum. This training will be delivered to Customer Service Representatives, Research Specialists, and others in one or more of FedPoint’s Customer Service departments and Call Center vendors. This includes performing regular needs analyses, developing, and maintaining formal training programs, and maintaining the Customer Service department training plan. When necessary, the Trainer & Facilitator is also responsible for assisting the Customer Service Team Leaders with developing department documentation and procedures, mentoring the Customer Service staff, and participating in improvement of quality assurance programs.
Required:
- 2 years’ experience in delivering & facilitating in-class and virtual training.
- Experience reporting on training results and ability to clearly measure and track training effectiveness through trends / metrics.
- Ability to effectively use Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Ability to select most effective tools, delivery methods and platforms based on business needs.
- Understanding of adult learning theory and practice.
- Ability to work under pressure in a high call volume call center and implement call center best practices and serve as a role model for the Customer Care Consultants.
- Ability to create and implement policies and standards aligned with the goals of the department.
- Ability to translate department information into an organized, effective training solution.
- High School Diploma or equivalent.
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Preferred: *
- 4 years’ experience in delivering & facilitating in-class and virtual training using WebEx or MS Teams.
- Experience identifying and completing training needs analysis and developing self-paced online course curriculum and resources.
FedPoint is an equal opportunity employer. Our company is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) federal contractor and committed to hiring veterans.
Job Type: Full-time
