What are the responsibilities and job description for the Sales Engineer position at Feedonomics?
About Feedonomics
As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Role
The Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions presenting our platform and establishing confidence in Feedonomics technology. To accomplish this, the Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics
The Responsibilities
- Participate in all stages of the midmarket sales lifecycle including:
- Provide technical input on discovery calls
- Give in depth demonstrations of the Feedonomics platform
- Prepare and showcase custom demos or data setups
- Review technical details with final decision makers at the end of the sales cycle
- Attend and/or schedule internal calls to discuss anything technical related to the open deal.
- Document all customer questions to ensure immediate follow-up on all outstanding issues
- Communicate technical requirements in note format inside of Hubspot to operation teams
- Participate in all team activities (weekly all sales meeting, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)
- Understand competitive positioning and be effective in differentiating Feedonomics
- Install, configure, and troubleshoot Feedonomics platform integrations to import data and identify any discrepancies or causes for delay
- Creating internal technical documentation surrounding Sales Engineering process
The Requirements
- 2 years of experience in a client facing technical role (Sales engineering, technical account management etc)
- Experience working in an ecommerce and technical environment supporting high volume, transactional applications, and data transformation/exchange
- Proficient in adapting to new software tools and environments
- Understanding of advertising channels, marketplaces and web stores such as Amazon, eBay, Magento, Shopify, etc.
- Understanding of online marketing and advertising concepts
- Technical working knowledge of API integrations
- Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills
- Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity
- Effective Prioritizer - You effectively manage your workload and prioritize activities
- Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning
- Thoughtful - You anticipate where potential issues are and plan your approach accordingly
- Collaborative - You collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task
- Bachelor's degree required
What's in it for you?
- This position is remote, with flexible working schedule available
- Competitive pay
- Unlimited PTO for salaried positions and up to three weeks for hourly employees
- Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
- Monthly half-day Fridays (yes, really!)
- 401K retirement plans
- Family benefits, such as parental leave, newborn sick leave, adoption assistance, pet insurance, and more
- Educational assistance
- Virtual and in-person team events
- Referral bonus program
Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, discounted gym membership, and diversity and inclusion resource groups.
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