Job Posting for Client Advisor- Cabazon Outlet at Fendi
Company: Fendi
Country / Region : United States
City : Cabazon
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 2 years
Reference No.: FEND02326
Date of publication: 2022.05.18
POSITION
The FENDI Client Advisor is accountable for providing outstanding customer service and for exceeding their sales goals. Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand dedication to excellence.
Responsibilities:
Achieve all Client Advisor critical metrics and CRM requirements.
Meet or exceed store, category, and individual sales goals.
Follow all store guidelines.
Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
Adhere to all store policies and procedures.
Participate in vital stocking/restocking of the store.
Proficient and accurate use of POS system and other software as the need arises, updating customer database.
Acquire product knowledge, company information and history.
Keep up to date with company news and be familiar with the competition.
Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
Perform regular store maintenance functions as needed or assigned.
May have responsibility for opening/closing the store as needed, including morning team meeting.
Assist in maintaining visual standards with direction from VM, corporate and management.
Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
Be a positive role model, always representing the brand appropriately.
Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
Participate and prepare for monthly team meetings.
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