Master Data Specialist - Customer Success, Product

Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable. Ferguson is currently seeking the right individual to fill an immediate need for a remote Master Data Specialist as part of the growing Enterprise Customer Success Product Data Team! This role is approved to be 100% remote. Or, if local to the Newport News, VA area, you will have the option for in-office work out of our HQ3 facility. In this role you be responsible for building rapport and trust with Ferguson’s Enterprise Data customers and serve as the voice of our internal customers and supplier partners. You will collect and share insights with the Enterprise Product Data and Information Technology teams, work multi-functionally to tackle business problems, drive operational efficiencies, and deliver a best-in-class user experience. Responsibilities Collaborate, problem-solve, and/or strategize with team members specific to product data collection capabilities and opportunities Understand internal and external customer product data needs and expectations for information Ensure the product data in systems supports the needs of partners and channel-specific business needs Apply critical thinking in reviewing product data collection methodologies Align and maintain coordination with stakeholders and across teams Research product data collection opportunities across different sources and assess the viability Prepare documentation, reports, or visuals to share data collection research, opportunities, and recommendations Assist cross-functional teams with implementing innovative solutions to increase operational efficiencies Assist in developing reporting methods to measure return on investment of the product data collection program Qualifications & Skills Three to five years of related work experience in account management, customer success, professional services, product ownership, or data stewardship Ability to optimally communicate across multiple departments and with varying levels of leadership Analytical and process-oriented approach Proven ability to complete established goals with limited mentorship Solid ability to think at scale while balancing customer experience outcomes. Experience taking care of a complexity of projects and impacts of system changes to business processes and partners Exhibits proficiency with data governance/management concepts Demonstrated ability working with/manipulating data required Experience working in an MDM and/or PIM system Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $6,667.00 - $8,833.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $28.5-billion in annual sales. With more than 36,000 associates at over 1,700 locations, we take pride in providing world-class products and services to our customers.