Sea Life Park Hawaii - Reservationist

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. Handles reservations and sales calls, and other related reservation functions for Sea Life Park Hawaii under the direction of the Reservations Supervisor and/or Reservations Manager. We are currently looking for a: Sea Life Park Hawaii - Reservationist Roles & Responsibilities: • Carries out reservation functions for Sea Life Park Hawaii. Answers phone calls immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices. • Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm. • Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems. • Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned. • Monitor and input all reservations thru email into Sea Life Park Reservation system. • Prepare and Monitor Transportation Manifest – work with bus company to insure all is confirmed for next day operations. • Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives. Other Duties: • Other duties as assigned by the Reservations Supervisor and/or Reservations Manager. • Updates the MOD book with group, birthday, and internal reservation request sheets. • Process credit card charges for agents and clients. Team member benefits: Why Palace Entertainment? We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits: • Competitive compensation • Comprehensive health and wellness package • 401k Savings and Investment plan • Free admission to Palace Parks in the continental US • A generous paid time off program in which the benefits increase with your tenure with the company When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results. If you’re ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at www.palaceentertainment.com --> Job Opportunities to see if you’re a fit for our other open positions. Do not miss the chance to spark your career now! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in Parques Reunidos!