Loan Servicing Specialist

Description

Who We Are: 

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

•  2023 - American Banker - "Top 5" Community Bank in the Country #4 
•  2023 - OTCQX - Best 50 Companies #3 
•  2023 - 5-star Rating Bauer Financial 

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth 
• Opportunities to Participate in Community Networking Events 
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: 

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: 

· Teamwork – We collaborate, hold each other accountable, and win together. 

· Relationship – We are trustworthy, transparent, and respectful. 

· Authentic – We are humble, vulnerable, and we speak up. 

· Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position:

The position of Loan Servicing Specialist is responsible for servicing loans and assisting customers timely and accurately as well as balancing the loan GL daily and working daily and monthly reports.

 Essential Duties:   

• Provides support to all areas of the Loan Services Department where service or assistance is needed.
• Assists in various audits and reviews; provide support for various special projects as directed.
• Provide excellent customer service to internal and external customers and assist in resolving problems timely and accurately within given authority.
• Responds to routine internal and external customer inquiries relative to account inquiries such as loan balance, payment amount, date due, etc.
• Prepares payoff requests, collateral releases, etc.
• Performs call back procedures on boarded loans within specified timeline.
• Assists with loan servicing responsibilities including, but not limited to; processing loan payments and advances; maintaining digital credit files; process closed loan files within established guidelines and terminate collateral when applicable, track and monitor declines and withdrawn logs for all loan types.
• Monitors ongoing tracking systems for post loan closing items including but not limited to; final title policies, hazard and liability insurance, flood insurance, UCC expirations, etc. Contact appropriate party for updates. 
• Updates borrower files with documentation associated with loan servicing activities.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Supports the Bank’s goals and values; support and represent the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Other duties and responsibilities may be assigned according to the business needs of the Bank.

Requirements

• Preferred, but not required three years’ experience in loan servicing or other customer service position.
• General understanding of loan structure and loan documentation.
• General understanding of state and federal banking regulations and banking credit policies.
• Intermediate skills in personal computer operation; core systems user operation; MS Office (Word, Excel).
• Intermediate typing skills to meet production needs of the position.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Effective organizational and time management skills.
• Ability to work with minimal supervision while performing duties.
• Ability to multi-task.
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
• Preferred, but not required: Bachelor’s Degree; experience with Abrigo and CSI NuPoint core system.