What are the responsibilities and job description for the Member Retention Specialist position at FGG Spa, LLC?
Benefits GALORE!
- We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
- 401K with company matching
- Paid training
- Professional and safe working environment
- Product and Service discounts
- Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path
- AND MORE!
Key Functions of the Role
- Provide exceptional service and experience to each client through phone and in-person interactions
- Communicate sales promotions and service options with clients
- Promote health and wellness benefits of massage therapy and skincare
- Membership education and sales
- Schedule/Confirm appointments and balance the daily appointment book
- Passionately promote products and services with effective, clear communication
- Communicate with Service Provider team and maximize appointment book
- Computer data entry
- Work with Spa leaders to engage members in our program and keep members from becoming "at risk" of cancellation
- Respond to requests for membership termination, review options with each member and try to save them from cancelling
- Work with Spa leaders and Sales Associates to build prospect counts and make sure that the team is converting new members and meeting sales performance goals
Role Requirements
- Proven passion for communicating with people and providing consistent, exceptional service
- Capability to work flexible hours including mornings, nights, weekends and holidays
- Excellent verbal and written communication skills
- A fast learner with a positive attitude
- Computer proficiency; knowledge of Millennium booking/POS systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Excellent organizational skills including attention to detail and multi-tasking
- Critical thinking skills, including customer conflict resolution
- Have reliable transportation to/from work
About FGG Spa, LLC
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 36 locations across 7 states from Florida to New Jersey. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer a great competitive compensation and benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 36 locations across 7 states from Florida to New Jersey. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer a great competitive compensation and benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!
We can’t wait to meet you!
Salary : $10,000 - $30,000
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