Patient Service Representative

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. Family Health Centers of San Diego is looking for a Patient Service Representative who's typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, will schedule appointments, collect specified payments, and complete insurance eligibility verification. Follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, may encounter a high volume of patients. Responsibilities: Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately. Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance. Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner. Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications. Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns. Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner. Perform other duties as assigned. Requirements: High School diploma or GED equivalent required. Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Medical Assistant certification, C-NA certification, or Medical Terminology course preferred. 1 – 3 years of experience related to administrative/clerical support, or customer service required. Bilingual in English/Spanish preferred. Rewards Job type: Regular Full Time Excellent Benefits (See below link) Retirement Plan with Generous Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts, Wellness Programs and Other Benefits The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses. $20 - $20 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub (gobenefits.net) About Us Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country. Anti-Discrimination Statement Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.

Salary : $20 - $0