Installation Technician

At FiberFirst, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won’t be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Field technicians shall be responsible for the installation of fiber for a variety of customers across the region while adhering to strict quality and industry standards with little or no supervision.

What You’ll Be Doing:

• Must be able to splice fiber or willing to learn.
• Responsible for all customer related activities in the field.
• Install and integrate fiber equipment/router at customer premises, troubleshoot any issues with the Central Office.
• Follow a detailed method of procedures for the installation of a customer (SOP).
• Keep an inventory of all job-related material need for installations.
• Read and interprets engineering specs, prints, and be able to perform all physical and mechanical installation activities.
• Conduct work assignments, communicate, and assist customer in a professional manner.
• Manage closing requirements/customer education for all assigned installations. (Verify internet is up and verify those speeds with the customer).
• Assist customer in setting up their devices.
• Analyze and resolve network issues associated with equipment installations.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with all departments to ensure the customer is taken care of in a timely manner.

What You’ll Bring:

• Minimum two years of experience in working on fiber networks.
• Minimum two years of experience in to drive company vehicle.
• Ability to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
• Ability to identify all colors associated with fiber cable and equipment indicator lights.
• Ability to learn and retain physical and mechanical installation specifications.
• Ability to make fiber connectors, splicing & terminate power connections.

Who You Are:

• You have a high level of computer hardware/software experience with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook.
• You are a team player and have excellent interpersonal communication skills.
• You have effective written and oral communication skills in English.
• You have a good understanding of basic mechanical terms and tools.

What’s in it for you?

We truly value our employees and put their well-being first! Here we provide the following:

• Collegial environment of talented professionals
• Growing and well-funded company
• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match