What are the responsibilities and job description for the Supplier Quality Engineer position at Fictiv?
Impact in this Role
Your role as a Supplier Quality Engineer will be to support and drive improvements with our growing US network of manufacturing partners. You will provide “boots on the ground” support to our manufacturing partners while representing the voice of the customer.
In this role, you’ll be using your supplier quality engineering background in mechanical hardware production, leveraging your manufacturing process knowledge and structured problem solving skills, to resolve issues and to continually drive improvements.
The role is very hands-on, with regular travel to our US manufacturing partners expected. Additionally, you will maintain contact between visits using remote working practices such as virtual audits. At Fictiv, we believe a robust network of manufacturing partners is essential for creating and maintaining the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen.
You will be instrumental in giving customers the confidence that Fictiv manages the manufacturing of parts, at least as well as, but preferably better than they would.
You will report to the Quality Manager.
Candidates in Pacific Time Zone strongly preferred
What You’ll Be Doing
- Onboarding new manufacturing partners – in collaboration with Fictiv’s Strategic Sourcing Team you will ensure that prospective manufacturing partners are effectively assessed for their ability to dependably deliver quality parts, on time to the customer’s needs
- Development of existing manufacturing partners – responsible for the following areas of development:
- Establishing processes to meet customer-specific requirements
- Establishing control plans to build quality in, rather than rely on final inspection
- Using Fictiv’s supplier maturity model and manufacturing partner scorecards to plan improvement activities
- Nonconformance resolution with manufacturing partners – coach manufacturing partners in effective root cause analysis, and the execution of robust corrective and preventive actions
- Continuous improvement – in addition to the activities with individual manufacturing partners above, you will:
- Collaborate with Strategic Sourcing to strengthen the network of manufacturing partners, including disseminating best practices
- Improve Fictiv’s quality management system to give customers confidence that we have robust processes for the management of manufacturing partners
- Work with your counterparts in China to standardize on best practices and leverage lessons learned
Customer advocacy - representing the voice of the customer at manufacturing partners
Desired traits
- You are a results-oriented, self-directed SQE who uses a process approach when collaborating with manufacturing partners for win-win solutions to issues
- Although developing good relationships with manufacturing partners is essential, you will be very comfortable holding them accountable whenever necessary
- You have a record of data-based decision making, demonstrating the ability to make timely decisions with limited data that is available
- Your excellent verbal and written communication skills allow you to collaborate successfully with manufacturing partners at all levels in their organization as well as working with customers remotely and face-to-face
- Since you will be working remotely, often at manufacturing partners’ sites, your time management and organizational skills drive efficient and effective work behaviors
- You will have a good knowledge of quality management system requirements such as ISO 9001 and AS9100
About Fictiv (www.fictiv.com)
Fictiv is transforming how teams design, develop and deliver the next generation of hardware products.
Fictiv is a manufacturing platform and the most efficient way to fabricate parts. Powered by a distributed network of highly vetted vendors, Fictiv provides the critical infrastructure teams need to streamline prototyping and accelerate development cycles. The online interface makes it easy for customers to get instant quotes, review manufacturing feedback, and manage orders—all through a single service.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
