What are the responsibilities and job description for the Director, PI-WEB position at Fidelity Investments Careers?
Job Description:
We are looking for a highly motivated individual to lead our PI Web Application Support team. In this role, you will be responsible for the Production Support. In addition to strong technical competency, the position requires the ability to effectively manage a geographically diverse team, build and leverage client relationships, and provide innovative thought leadership.
The Director of Systems and Support will support Engineering and Systems Operational support for Business Unit aligned functions including Application Support, Cloud Enablement, Environment Management & Web Operations, and core client/customer deliverables. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.
You will have the opportunity to leverage all your skills in engineering, modernizing, and testing applications in addition to providing critical production support. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions.
Our ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers.
The Expertise and Skills You Bring
- Bachelor’s degree in Engineering or Computer Science preferred
- 8 years of experience in Engineering and Operational Support leadership in the financial services industry
- Manage a team of system engineers, including hiring decisions, performance management, establishing performance goals, and providing coaching and feedback
- Facilitate work prioritization based on business and technology needs
- Experience in Web/cloud application engineering and design
- Capable of partnering with and influencing individuals at all organizational levels
- Experience in building and managing Lean / Agile based technology delivery teams (DevOps)
- Experience in constructing Continuous Integration / Continuous Delivery technologies and processes.
- Significant experience in managing large, technical program portfolios
- Experience in Internal/External Cloud environments
- Experience in Hybrid environments
- Ability to effectively lead a cross functional team.
- Experience in incident management and problem management.
- Ability to understand the business criticality of various applications as they relate to complex business processes.
- Strong communication (written and verbal) and interpersonal skills.
- Able to understand a complex and global systems environment.
- Familiarity with ITIL framework and/or Agile Project Management.
- Ability to work across teams to achieve desired results.
Certifications:
Company Overview
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning and growth so you can build the career you’ve always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.
