Principal User Experience Designer

The Role

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first! It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. This role is responsible for designing business intelligence and reporting solutions for our external business partners. The UX designer is required to have intimate knowledge of various business intelligence and reporting platforms/technologies and works directly with our Client Reporting & Analytics business leads and stakeholders to design solutions, ensuring data visualization and dashboard functionality are optimized, increasing efficiency in how the information is delivered to, and digested by, our stakeholders. ​​​

• Principal UX Designers typically:

  • Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

  • Partner with the product owner to help advise product strategy

  • Work across the organization to drive consistent customer experiences

  • Contribute to the culture of the UXD group

  • Coach and mentor junior designers across the group

  • Provide design and product thought leadership

The Expertise and Skills You Bring

• 7 years of UX or related experience is preferred

• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred

• Experience working on agile teams delivering value in digital products preferred

• Experience running and/or using research to support evidence-focused design decisions preferred

• A digital portfolio we can review online is required

• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing

• Ability to design across all channels including web, native, and automated

• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

• A foundation of development knowledge, both web and mobile

• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

• Partnering with user research to identify the customer problems to solve

• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

• An unwavering curiosity to ask why

• Design brings you happiness

• Serve as expert and leader in solutions design and various BI platforms/technologies creating clear, specific, and achievable objectives for team members

• Innovate BI solutions to enhance competitive advantage and improve our bottom line

• Provide design and functionality expertise for solution development

• Outline design requirements and generate wireframes/solution mockups

• Ensure all BI solutions adhere to our Fidelity Workplace Investing design guidelines while optimizing dashboard functionality and data digestion.

• Partner with analysts to interpret and finalize requirements

• Work closely with business leaders to ensure final product mirror outlined specifications

The Team

This role supports Personal Investing at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers!

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to 

accommodations@fmr.com

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.