Senior Manager, Advanced Data Analytics and Insights

2093663-2

Job Description

Are you passionate about leveraging varied analytical techniques and using myriad data sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) to improve product offerings? Are you ready to drive rapid experiments & strategic insights to optimize every aspect of customer experience?

If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity’s 40 million individual investors.

The Expertise And Skills You Bring

• 5 years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and techniques, such as SQL, Qlik/Tableau, Python, R, etc.
• Working knowledge of Text Mining and NLP
• Experience with analytics on customer service bots is preferred
• Experience with big data technologies / languages such as Snowflake, AWS, ELK
• Experience with Graph DB using tools such as Cypher, Graph QL is plus
• Graduate degree in a quantitative / technical field such as Engineering, Economics, Statistics. MBA or MS degree a plus
• A passionate can-do attitude to your work.
• You are committed to cross-functional collaboration to achieve the best results for Fidelity and for our customers.
• Tremendous intellectually curious, taking the initiative to learn new skills and share that knowledge with others.
• Bringing a data-driven approach to decision making through experimental design and practical application
  
  
  

The Value You Deliver

• Your analytical insights will inform business decisions and drive the actions of customer experience and product development teams
• Supporting democratization of data among business partners and creating self-serve data visualization tools that enable business decision making
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization
  
  
  

The Team

We are looking for accomplished analytics professional to be a creative and collaborative team member, helping develop and drive strategic analytical initiatives. As an indispensable member of CKSI, you'll be part of Analytics chapter focuses on generating actionable insights to deliver best in class customer experience on emerging channels using capabilities of conversations AI and power of Large Language Models (LLM).

Certifications

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.