Field Service Manager

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

Benefits

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Responsibilities

• Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.
• Spend minimum of 75% of time in Field reviewing technician's work habits/customer interactions
• Provides leadership and guidance to improve technician's territory management skills, overall technical skills and customer relations' skills through scheduling of appropriate training.
• Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program.

Things We Are Looking For

• Associate Degree or college level courses in business management; 4-year college degree is desirable.
• A minimum of 6 years of related experience such us (Team lead, leadership roles, supervisor and/or manager).
• Position requires current valid Drivers Licence.
• Must meet the Company's driving certification standards at all times (with respect to their driving record).

Job Type: Full-time

Salary: $75 k - $131k per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• If you believe you are a good fit for this role, please provide us with your email address and we will reach out to you as soon as we review your resume:

Education:

• Associate (Preferred)

Experience:

• Management: 5 years (Required)
• Leadership: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Salary: $75,000.00 - $131,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Leave an email to contact you:

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road