Operations Manager

Full-Time Operations Manager

Compensation: depends on experience

About FIELDTRIP: 

Fieldtrip (@stayfieldtrip) is a luxury hospitality real estate firm specializing in the acquisition, development and management of premium branded short-term rentals. We aspire to be the leading boutique hospitality brand in the luxury short-term rental space, currently operating over $100M in assets, with an additional $50M in homes, boutique hotels and glamping projects in development. Our collection includes the world-famous Invisible House, as well as one of the nation’s largest purpose-built short-term rental portfolios. We own or exclusively manage the assets in our portfolio, selectively partnering with family offices, investment firms, developers and homeowners that share our vision and seek to be part of our curated collection.

Hospitality is at the core of what we do. Our properties are professionally designed to the Fieldtrip brand standard, allowing us to scale and operate our portfolio like a distributed full-service boutique hotel. At each destination, our professional local teams facilitate a seamless and unique experience for our discerning travelers by ensuring that our homes are in perfect condition and prepared for our guests’ specific needs. Our Experience Curation team, dedicated concierge, and 24/7 Guest Experience team provide prompt support and curate bespoke travel experiences and immersive activities. The quality of our white-glove service is evident in our 2000 5-star ratings.

What We’re Looking For: 

We’re looking for an energetic, reliable and experienced field operations manager who can join our local operations team in our fast-growing Joshua Tree market. Working under our market general manager, you’ll be responsible for managing several aspects of vacation rental operations including inspections, asset turnover workflows, branding, supply chain, local guest services, maintenance, vendor relations, and housekeeping quality control. The position requires excellent communications, teamwork, planning, and project management skills. The position also requires visiting properties on a near daily basis in the performance of basic duties. We need a self-starter who leads by example and creatively solves problems. You must be capable of thinking big-picture as well as the day-to-day and be willing to roll your sleeves up to support guests, owners and other stakeholders. You will also serve as our brand ambassador for the Joshua Tree market and instill a passion for delivering exceptional guest service and experiences.

Job Description 

• Manage ground operations of our Joshua Tree properties under the direction of the General Manager. 
• Inspect properties to ensure brand standards are maintained, evaluate maintenance, grounds, and housekeeping operations.
• Review/audit property administrative and maintenance areas to ensure compliance with established policies and procedures.
• Ensure exceptional guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion.
• Proactively identify issues that arise and independently solve problems.
• Lift, move, unpack and do the more “unglamorous” side of supply chain support for properties.
• Coordinate and manage housekeeping and maintenance tasks.
• Perform other duties as assigned.
• Must be located in the City of Yucca Valley, Joshua Tree or Twentynine Palms.  

What You’ll Bring:

• Career-oriented, highly motivated, responsive and reliable.
• 2 years of experience in short-term rental or hotel operations (preferred).
• Hospitality experience (preferred).
• Bachelor or Associates Degree or job experience that required analytical skill sets (preferred).
• Ability to work in a team environment or work independently.
• Project management experience (preferred).
• Knowledge of basic residential mechanical systems like HVAC, electrical, plumbing, pool systems, and well systems (preferred). 
• Self-starter mentality.
• Ability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs. 
• Ability to work well under pressure in a fast-paced environment.
• Highly confident in navigating various tech/management applications on desktop, laptop and mobile devices. 
• Positive attitude and a passion for the vacation rental industry.
• Reliable car, a valid driver's license, and the willingness to travel regularly within the designated area.
• Ability to lift and move heavy objects and perform manual tasks. 
• Legal right to work in the United States.