Client Relationship Manager

About Fierce Creative Solutions

At Fierce Creative Solutions our vision is "Marketing Focused on Relationships & Results". What does this mean? It means that we spend intentional time with our clients to help them understand their marketing plan, truly get to know who they are as a business.

Our two pillars are Relationships & Communication. Everything we do is built around these two things. This influences how we work internally with our teams and how we work externally with our clients.

Building our team and a great culture is also a strong focus for Fierce Creative Solutions. We are growth-minded and passion focused. We are motivated to provide a great work environment that is highly collaborative, along with fun, and potential for growth.

This job is hybrid, but there will be time required to be in the office. We meet weekly on Wednesday as a team to review projects. There's a second day or two in the office for a weekly 1:1, as well as team meetings to review client accounts. The rest of your work week will be structured around the needs of the client, current projects, and the needs of the team.

About the Job

Fierce Creative Solutions is looking for an Account Manager to join our growing team. We are a fast-growing company, and we are looking for someone who is looking to grow with us.

The Account Manager will work closely with sales to help onboard our clients and then manage the relationship and results of the marketing plan put into place. We are seeking someone who is looking to take their career to the next level. This position will be responsible for managing multiple accounts, and providing support to our sales team.

Responsibilities

• Manage client accounts by meeting with them on a bi-weekly or monthly meeting schedule. During these meetings you will manage the marketing plan put into place by the Fierce Sales & Strategy team, as well as ensure that they are satisfied with the service at Fierce Creative Solutions
• Provide details on the performance of Fierce Creative Solutions products and services during regularly scheduled meetings
• Build relationships and trust with customers by providing excellent customer service and receiving special requests before their needs are met
• Handle customer complaints, provide appropriate solutions, and follow up to ensure the customer has a positive experience
• Keep records of customer interactions, files, and documents
• Assist in creating marketing plans and strategies
• Meet with clients annually to review the plan for the upcoming year, establishing a budget and exploring all the marketing options available to them
• Provide a friendly environment by being open-minded about new ideas, providing unique experiences, and being flexible
• Work in collaboration with Fierce team to analyze results including: social media, digital advertising, graphic design, sales and more
• Work with media vendors to request quotes and recommend solutions to your assigned accounts

Training

• 6 months of working in the office or with mentor 100% of the week
• 6 months to 1 year mentorship program with the Chief of Strategy
• Shadow digital marketing, social media management, web development and graphic design teams to understand their workflows and processes and how they impact the client

Compensation & Benefits:

• Competitive Salary based on experience, qualifications, and performance reviews. Salary increases every year!
• Medical/Dental/Vision/401K/Paid Time Off/Equal Opportunity Employer/Paid Holidays/Paid Parental Leave

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Experience:

• Marketing: 1 year (Required)

Work Location: Hybrid remote in Fredericksburg, OH 44627