What are the responsibilities and job description for the Receptionist/Sb Operator position at Fiesta Mart | Fiesta Mart LLC?
JOB BRIEF
The Front Desk Receptionist is responsible for maintaining a professional and orderly area in which to receive phone calls and visitors at the corporate office. The receptionist is responsible for determining the person needed by the caller or visitor and providing excellent service. Additionally, the receptionist has clerical responsibilities related directly to the position as well as to Human Resources staff.
JOB DUTIES
QUALIFICATIONS & COMPETENCIES
CULTURAL EXPECTATIONS
- Commitment to Customers - Integrity - Respect - Agility/Flexibility
- Experience/Intuition - Two-Way Communication
- Celebration - Taking Risks - Sense of Family - Pride
FUNCTIONAL COMPETENCIES
The Front Desk Receptionist is responsible for maintaining a professional and orderly area in which to receive phone calls and visitors at the corporate office. The receptionist is responsible for determining the person needed by the caller or visitor and providing excellent service. Additionally, the receptionist has clerical responsibilities related directly to the position as well as to Human Resources staff.
JOB DUTIES
- Distributes newspapers and mail left on landing overnight.
- Maintains the new visitor and employee log each day.
- Performs general housekeeping in reception area to maintain a neat and orderly appearance.
- Answers phone calls courteously and professionally, directing callers to appropriate person.
- Makes announcements/pages over the intercom.
- Checks voice mail box of extensions 200, 330, and 600 for messages and distributes messages.
- Receives mail couriers, applicants, vendors, and other guests; handles each visitor request courteously and efficiently.
- Takes customer complaint calls and directs information to the appropriate DAO for resolution, assuring the caller that his/her concern will be forwarded to the DAO.
- Processes and logs Gift Card requests.
- Trains relief receptionists as needed.
- Reports problems with console or voice mail computer.
- Maintains voice mail computer by changing time, date, and defragmenting to ensure efficiency and smooth operation.
- Updates corporate phone list, store list, and vendor list quarterly, adding new stores as appropriate.
- Assist HR Operations and HR Administration with various projects as assigned.
- Receives rent payments and creates receipt for Licensees’.
- Connects and disconnects employee pagers to voice mail computer.
- Updates front desk notebook outlining various processes.
- Sells postage stamps (order stamps, collect money from sale of stamps balances postage till-$200-weekly, turns in to accounting).
- Collects money from employees’ personal use of postage machine (keeps detail list of employee’s personal use of postage machine and turns money in to accounting)
- Distributes vendor checks (registers and hands out vendor checks and obtains signatures of vendors picking up checks).
- Orders office supplies for Human Resources department.
- Alphabetizes training paperwork, data entry of separation and performance evaluations.
- Makes gold name badges for managers..
- Occasionally, prepares hotshot deliveries.
- Prepares coffee throughout the day.
- Records corporate personnel voicemail greetings as requested.
- Performs other various duties as assigned.
QUALIFICATIONS & COMPETENCIES
- High School Diploma preferred
- At least 2 years reception and general office experience
- Bilingual (English / Spanish)
- Excellent phone and written communication skills
- Proficient with Microsoft Office (Word, e-mail, excel)
- Must be diplomatic and professional
- Able to work well with others
- Ability to quickly adapt and manage multiple priorities from multiple persons
- Must be highly motivated and able to multi-task
CULTURAL EXPECTATIONS
- Commitment to Customers - Integrity - Respect - Agility/Flexibility
- Experience/Intuition - Two-Way Communication
- Celebration - Taking Risks - Sense of Family - Pride
FUNCTIONAL COMPETENCIES
- Standard office environment with controlled temperatures and prolonged sitting required.
- Understanding and avoiding significant risk of harm to the health and safety of the individual or others while performing essential functions of the job.
Brand: Fiesta Mart
Address: 5444 Westheimer Rd Houston, TX - 77056
Property Description: 000 - Fiesta Corporate - Houston, TX
Property Number: 000
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