What are the responsibilities and job description for the Front Desk Agent position at Fifth Street Gaming?
Job Summary: Provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries.
Qualifications
Qualifications
- One-year previous front desk experience preferred.
- Minimum one-year guest service experience with ability to provide courteous friendly and efficient service to all guests every time is required.
- High School graduate or equivalent is required.
- Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals.
- Must be able to get along well with co-workers and work well as a team.
- Must adhere to image guidelines.
- Able to obtain a Nevada Gaming Registration
- Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
- Provide a warm and sincere greeting and farewell while recognizing guest's appropriately and by name whenever available.
- Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including: location, views, amenities, knowledge of the surrounding area.
- Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
- Discern feeling and understanding needs through active listening, open ended questions, and analysis of body language.
- Register and settle guest accounts efficiently while adhering to all service standards
- Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately.
- Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures.
- Adhere to all department and Downtown Grand policies and procedures.
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