Product Enablement Manager - Technical

Figma users are highly skilled designers and developers. Because of this, our Sales and Customer Experience & Solutions organizations require a technical approach to onboarding, training, and ongoing enablement. We are currently seeking a Technical Product Enablement Manager who is eager to blend their technical skills and passion for training to bring a deeper technical understanding to the field and help develop world-class training for our Sales and Customer Experience & Solutions teams. This role will report to the Manager, Sales Enablement AMER. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Drive education on our core product functionality as well as the broader industry knowledge required for seller success.
• Optimize Figma’s ongoing enablement programs through the creation and delivery of technical training content. This includes courses accessed through a Learning Management System as well as courses you’ll deliver live in a classroom setting.
• Maintain a training curriculum that is highly effective and consumable by members of our team, including the optimization of existing content and the creation of novel training materials
• Own the outcomes of your training programs: continually measure program compliance, participant performance and business impact of each program
• Strategize with the Sales Enablement, Sales, Customer Experience & Solutions, Product Marketing, and Product teams to assess Sales/CEX needs and make continual improvements and iterations.
• Cultivate a strong relationship of trust with Sales, Customer Experience & Solutions, Product Marketing, and Product Leadership.
• Attend customer meetings and embed with our go-to-market teams to develop a clear perspective on how to improve our training programs  

We’d love to hear from you if you have:

• 5 years experience in a technical focused role, including but not limited to Product Marketing, Product Management, Sales Engineering, Solutions Architect, Software Engineering
• Advanced Figma knowledge across all products
• Proven experience for training others on cutting edge technologies
• Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
• Experience using conversation intelligence tools like Chorus, Gong to create strong coaching culture
• Excellent communication (written/verbal), facilitation skills, and ability to breakdown complex topics to easily train stakeholders
• Ability to adapt to a fast-paced environment of a start-up and a continuously evolving product

While it’s not required, it’s an added plus if you also have:

• Experience working at a software-as-a-service company
• Ability to tackle large ambiguous challenges that you haven’t tackled before
• Has held a quota-carrying sales role at a high-growth software company
• Certified as a trainer in our sales methodology - “Command of the Message”