Operations Analyst

About Us

Fueled by a fundamental belief that forests are critical to mitigating climate change, Finite Carbon incentivizes the protection, restoration, and sustainable management of forests by connecting landowners to the global carbon market. 

With a focus on scale, we have delivered more than $800 million to landowners who have made long-term commitments to sustainable forest management on more than 3 million acres since 2009. We aim to deliver a further $1 billion to landowners by 2030. Our recently announced web-based platform, CORE Carbon, leverages satellite data and machine learning to democratize the carbon market and empower small landowners, non-profits, and communities across the globe to receive payments for implementing forest practices that store carbon. 

In November 2020, Finite Carbon became a bp Launchpad portfolio company, which gives us access to significant resources to support our ambitious growth plans.  

About the Role

We are looking for a Forest Carbon Operations Analyst to support the development of Finite’s growing portfolio of forest offset projects. This position will serve as a customer advocate for landowners. This role will provide assistance through product demonstration, training, and technical support on our products. 

What You'll Do

• Assist users in onboarding to an online platform, including account set-up and project definition
• Respond to user inquiries or support requests about items such as platform navigation, project set up/save/submission, general information flow and user input requirements
• Review project submissions and communicate with landowner or forester regarding questions, concerns or required modifications prior to project approval
• Create and maintain user assistance tools (presentations, webinars, help content, video captures)
• Follow procedures for project life cycle development from start to completion
• Apply basic principles and common restrictions of carbon offset project requirements and regulations, to identify required project modifications
• Proactively monitor the user platform for situations requiring intervention to achieve project success
• Communicate with end users using phone and e-mail
• Maintain repository of project documents according to project requirements and company policies
• Consult with in-house subject matter experts on exceptions or unusual circumstances regarding a user’s project
• Consult with in-house or external legal counsel for contract issues or questions from user

What You'll Bring

• Bachelor’s Degree in Forestry or other Natural Resources related degree
• Minimum 3 years in a Customer Service role providing direct feedback and assistance to users of a technology platform
• Project management experience
• Proficient in use of Microsoft Office tools and CRM solutions
• Proficient on geospatial tools such as ESRI’s mapping solutions or QGIS
• Ability to recognize process exceptions and the need to consult with subject matter experts
• Strong communication skills – both verbal and written
• Ability to think “on the fly” while interacting with users
• Ability to maintain a high degree of professionalism and patience regardless of situation
• High energy approach to facilitating user success
• Able to learn new concepts quickly, including forestry and carbon offset projects
• Self-starter and motivated to pursue follow up without supervision
• Ability to prioritize and manage time to meet deadlines
• Ability to learn new software such as marketing automation and database management
  

Nice to Have Skills or Experience

• Preferred
  • Carbon Offset Protocols, Forestry or Natural Resources experience of any type
    

Benefits and Perks

• 💸 Competitive Pay
• 🏥 100% monthly medical premium paid for you and your dependents
• Dental, Life insurance, Vision, Short-term, & Long-term Disability
• 🌴 Paid Time Off
• Flexible schedule
• 💻 WFH set-up budget 
  
• 🙌 Annual in-person company meeting

Please note: Preference for the candidate to be located in Tallahassee, Florida or in the Eastern time zone.

Finite Carbon is an equal opportunity employer. At Finite Carbon, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, marital status, military and veteran status, and any other characteristic protected by applicable law. Finite Carbon believes that diversity and inclusion among our teammates is critical to our success.