What are the responsibilities and job description for the Support Operations Manager (m/f/x) position at FINN?
Support Operations Manager (m/f/x)
At FINN we strive to make mobility fun and sustainable by bringing a true e-commerce experience to car ownership and offsetting all CO2 emissions along the way. Join our dynamic and fast-growing team to build the most popular auto e-commerce platform as we launch new product lines and expand internationally. We work with the best car brands in the world and are backed by leading global investors.
Your Role
By designing and implementing top-notch customer service workflows as well as defining standard operating procedures, you gear up processes for hypergrowth through automation. You support the setup of a best-in-class customer service system, enabling the Customer Care team to work more efficiently. As a stellar customer experience is a company-wide effort, you will also work cross-departmentally to drive topics that improve customer satisfaction.
Interested In Joining?
Please upload your CV and transcripts online. Nadine and Janina are looking forward to your application!
Equal Opportunities for Everyone
FINN is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
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