Network/VoIP Engineer | (HYBRID)

The Senior Voice Engineer leads and delivers the successful implementation, troubleshooting and support of voice infrastructure systems for application functionality and performance.

Here's what you can expect from the job and what you need to be successful:

Job Duties

• Lead, design, engineer and build voice solutions to meet business objectives, using a data-driven approach
• Administer voice application through test/security controls based on business requirements, technical specifications and/or change control requests
• Proactively adjust voice services to optimize performance and functionality; partnering with IT peer groups to perform root cause analysis of issues and identify solutions
• Lead in the development and review of clear voice and process documentation consistent with department standards; identify process gaps and recommend improvements
• Provide 24/7 voice support and maintenance with on-call duties after hours, as required to meet service expectations
• Mentor peer Engineers on a day to day basis

Essential Skills

• Minimum 5 years’ experience in managing IP/PBX system and ACD applications, including troubleshooting connectivity and voice quality issues, in a 24/7 enterprise nationwide network environment
• Advanced knowledge of LAN switching, DOT1Q trunks, VLANs, QOS, H.323 and SIP, DHCP, COS and DSCP, SBC, and teleconference systems
• Advanced knowledge of network management and monitoring systems including voice quality monitors
• Advanced knowledge of troubleshooting SIP based WAN technologies and legacy POTS, T1, and PRI circuit technologies
• Advanced knowledge of analog and digital fax systems
• Proficiency with telephone banking and IVR
• Ability to problem solve effectively, with strong critical thinking skills and attention to detail
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Ability to work on multiple projects at once, prioritizing, working independently and comfortably under pressure in a fast paced environment; all while exhibiting exemplary technical skills
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders
• Ability to communicate technical information, both verbal and written, to a wide range of users
• Working knowledge of Microsoft Office Suite
• Minimum Education: Bachelor’s degree in Computer Science is preferred or equivalent work experience
• Certification/License: CCIE Collaboration certification is preferred

Location:  Hillsboro, OR 97124 (HYBRID)

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First Tech is NOT currently offering Visa transfer/sponsorship for this position

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