IT Support Technician

The IT Support Technician provides technical support for all computer related hardware and software, identifies and resolves issues and service desk incidents, manages and deploys updates, participates in special projects, and performs all other duties as assigned by IT Management.

Duties include:

• Maintain an adequate level of knowledge of operating systems and application software being used to provide high-level support to users.


• Install and setup workstations and printers ensuring connectivity and proper operation


• Suggest training ideas for users based upon interaction from resolving support requests.


• Notify IT Management when equipment repair is required and keep records of such.


• Contribute to problem resolution via email, phone, or through service desk system and provide training to end users


• Must have analytical skills to resolve end user issues and solid written and verbal communication skills


• Responsible for creating and updating tickets according to standard procedures and policies.


• Monitor and test resolutions to ensure issues have been adequately resolved


• Update knowledge base content built on issue resolution and training


• Ability to work in a challenging environment with a high degree of attention to quality, detail, correctness to meet SLA



• All other duties as assigned

Qualifications:

• Must have strong work ethics


• Detail oriented problem solvers, professional attitude, reliable


• Proficiency in Google Workspace preferred


• Possess strong organizational, documentation, time management skills


• Excellent customer service provided by communication skills both verbally and in writing


• Ability to interact with employees and vendors in a professional manner


• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness



• Timely and dependable employee

Requirements:

• Associate Degree in Information Technology or equivalent combination of education, training, and experience


• Two or more years experience supporting MS Windows, preferably Windows 10 and higher


• Experience with Google Workspace a plus


• Two or more years experience with computer hardware troubleshooting and repair



• Consent for background upon acceptance of Offer Letter

Marmic Fire & Safety® is a leading fire protection provider in the nation. We supply fire hazard products and services adhering to all OSHA, NFPA, and government-mandated codes. Your safety is our mission as we provide NICET certified technicians to keep your business compliant. After 70 years in the business, our knowledgeable team offers reliable and consistent service to small and enterprise businesses alike.